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    Access to form is blocked with message: This request is blocked by the SonicWALL Gateway Geo IP

    Asked by jmaples on December 30, 2014 at 12:22 PM

    My forms are being blocked because of something to do with the I.P. Addresses changing.  I can use them fine and then all of a sudden one day I can't use it.  I then let my I.T. dept. know about the issue, and they resolve it, but then one day I can't use the form again.

    I'm going to have to cancel my subscription to your service if I can't resolve this issue once and for all.

    Page URL:
    http://www.jotformpro.com/jmaples/Customer_Incident_Report

    Screenshot
    My Forms block all then and
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    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 12:44 PM

    Hello jmaples,

    If I understand this issue correctly, your network has a firewall installed which is actually blocking the request. Most likely your firewall has a policy which treats the request/content a thread and blocking it. I believe if anyone can resolve this issue that is only your IT/network team.

    I am also reporting it to our back end team. They will also check and get back to you on this.

    Thank you!

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    Answered by jmaples on December 30, 2014 at 01:03 PM

    I would understand that if it were a new form or something.  But the stores are able to use the form fine for a while, and then all of a sudden, they are getting blocked.  Some forms show a country name of Europe in the block message.  Some show Costa Rica.  My I.T. guy is thoroughly frustrated with having to continually unblock specific I.P. addresses.  It's almost like the I.P. addresses change for the same form, so that he has to go in and unblock a new one.  I have designed 17 different forms.  Sometimes it happens to my Truck Counts Form.  Other times it happens to my Customer Incident Report.  But it is quite frustrating.  If you could provide a fix for me that will apply to all forms, that would be great, then I could tell my I.T. guy what to do and he could do it and not have to worry about it again.

    Thanks.

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    Answered by jmaples on December 30, 2014 at 01:05 PM

    Perhaps you could provide a phone number and I could have my I.T. person call your back end person and they can discuss what the issues are and potential solutions.  I hate to go back and forth here on this message.  Or perhaps there's a specific email address you could provide to your back end team?

    Thanks.

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    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 01:14 PM

    Hello jmaples,

    Unfortunately we do not provide support over phone. I can share an email address with you but our primary mode of communication is forum.

    I have already reported it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by jmaples on December 30, 2014 at 01:16 PM

    Fair enough.  Just ask them to respond quickly, so I can get my forms up and running asap.

    Thanks.

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    Answered by jmaples on December 30, 2014 at 02:57 PM

    My I.T. Director told me to ask you if you can provide ALL of the Static I.P. Addresses that you operate with, it should solve the problem.  That way he can go in and ALLOW all of those I.P.'s. through the firewall. 

    As it is, we block websites from Europe and Costa Rica, so every time you guys present a new I.P. we get blocked.

    Let me know asap please.

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    Answered by Shadae on December 30, 2014 at 03:29 PM

    Hi jmaples,

    The request of the Static IP addresses has been passed on the our back end team as well.

    An update will be provided on this thread as soon as possible.

    Thank you.

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    JotForm Founder

    Answered by aytekin on January 01, 2015 at 12:23 PM

    We are actually running jotform on a different data center. That's why the IP addresses how changed. We will go back to the old IP addresses next week.

    By the way, we are using CloudFlare, so if your IT guy can find out the IP ranges for CloudFlare, that could also work. We actually don't know which IP addresses are used by CloudFlare. 

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    Answered by jmaples on January 01, 2015 at 02:40 PM

    My I.T. Director has searched for CloudFlare IP Ranges.  He found some listed as IPv4.  However, the IP Address he had to enter into the firewall last week (190.93.248.37) was "none" of these addresses...

    https://www.cloudflare.com/ips

    You should know your IP ranges?  Do you have an I.T. department?  Can I get an email to contact them directly.  I need to continue working this issue until it's resolved.

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    Answered by jmaples on January 01, 2015 at 04:29 PM

    From our I.T. Department....

    Here is what I’m talking about concerning IP’s..

    I have had to add 4 different IP addresses for JOTNET here and there..  c  JOTNET0 thru JOTNET3.. 

    I have to add to 17 firewalls manually..   so it is time consuming.. 

    The way they are doing it makes no sense….

    I’m currently adding the IP that is being blocked now at the stores..   JOTNET3….