What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to change Username

    Asked by dhaney on December 30, 2014 at 01:07 PM

    I introduced my client to your program, but when I set up the account I used my name as the username and my email address.  They love your program and have upgraded to the premium subscription.

    I need to change the username and email address so that it is their information. 

    I see where to edit email address,  how can I edit the username?



  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 01:26 PM

    Hello dhaney,

    Please be noted that username can only be changed by JotForm staff.

    Do get back to us with your desired username and if it is still available, we will change your account username.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by dhaney on December 30, 2014 at 01:38 PM

    Please change it:




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    JotForm Support

    Answered by david on December 30, 2014 at 02:17 PM


    The username "boylovell" was available so I went ahead and made the change.  Your new username is now "boylovell".  Let us know if you have any further questions and we will be happy to help.