Need to change Username

  • Profile Image
    Asked on December 30, 2014 at 01:07 PM

    I introduced my client to your program, but when I set up the account I used my name as the username and my email address.  They love your program and have upgraded to the premium subscription.

    I need to change the username and email address so that it is their information. 

    I see where to edit email address,  how can I edit the username?



  • Profile Image
    Answered on December 30, 2014 at 01:26 PM

    Hello dhaney,

    Please be noted that username can only be changed by JotForm staff.

    Do get back to us with your desired username and if it is still available, we will change your account username.

    We will wait for your response.

    Thank you!

  • Profile Image
    Answered on December 30, 2014 at 01:38 PM

    Please change it:




  • Profile Image
    Answered on December 30, 2014 at 02:17 PM


    The username "boylovell" was available so I went ahead and made the change.  Your new username is now "boylovell".  Let us know if you have any further questions and we will be happy to help.