What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Error

    Asked by emmabaker on October 04, 2011 at 07:04 AM

    When I try to upload a document to my form, it comes up with error.  I have checked the file extensions and there isn't a problem there - can anyone help?!

    Page URL:
    http://www.jotform.com/?formID=12295857261

    Screenshot
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    JotForm Support

    Answered by liyam on October 04, 2011 at 07:28 AM

    I will submit a ticket to our development team to have this fixed.

    Sorry for the inconvenience.

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    Answered by agnaldosilva19 on October 04, 2011 at 11:31 AM

    Hello I am having the same problem, can someone help?
    Ja did tests and sent me ... porémmm my images will not ..
    Here's an example image

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    Answered by Memorio on October 04, 2011 at 01:30 PM

    Hello !

    I Got the same problem when i use this htlm code on my website :
    http://www.airgames-lks.com/notre-%C3%A9quipe/nous-rejoindre/

    But when i use it on jotform, it works
    http://french.jotform.com/?formID=12764840709 

    Someone can help me?

    Sorry for my english, i'm french.

    Thanks.

    Memorio. 

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    Answered by allanftd on October 04, 2011 at 02:22 PM

    @Memorio and @agnaldosilva19,

    Thank you for sharing your concerns with us. This will speed up the investigation of our web development team so that they can come up with a permanent fix as soon as possible. For now, please accept our apologies for the inconvenience.

    Sincerely,
    Allan 

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    JotForm Support

    Answered by liyam on October 04, 2011 at 03:54 PM

    @Memorio and @agnaldosilva19,

    I have tested your forms and I was able to make some successful submissions.  Can you please check if an error still happens?

    Thanks,

    Liyam

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    Answered by Memorio on October 04, 2011 at 04:12 PM

    http://i41.servimg.com/u/f41/11/41/02/75/error10.jpg

    @JotForm Support

    I have successfully received your submissions.

    But did you make this submission on my website or  here  : http://french.jotform.com/?formID=12764840709 

    Cause the probleme only happend on my website, and I don't understand why.

    Thanks,

    Memorio. 

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    JotForm Founder

    Answered by aytekin on October 04, 2011 at 04:25 PM

    Can you re-create the problem? If you can re-create the problem please sent the exact URL. 

    The problem should be fixed. I haven't been able to re-create it since the fix. 

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    Answered by agnaldosilva19 on October 04, 2011 at 04:42 PM

    obrigado amigo, problema resolvido!

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    JotForm Support

    Answered by liyam on October 04, 2011 at 04:44 PM

    Hello Memorio,

    I made the test submission on your website.

    @agnaldosilva19

    If you have other questions or concerns, please let us know.