What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is very slow in loading

    Asked by mrmalo on October 04, 2011 at 08:21 AM

    This morning I tested my form on my web site and realized it takes about 45 seconds to load.  During that time the status at the bottom says "Waiting for s3.amazonaws.com..."

    Is it your server again?  Or does my form have some kind of error?

    Page URL:

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    JotForm Support

    Answered by liyam on October 04, 2011 at 08:31 AM

    I have tried viewing your form and it loaded properly in less than 10 seconds.  I have been online also checking forms for quite some time and did not encounter any issues with loading forms. Have you checked your internet connection?

    If you're still experiencing this problem, please let us know.


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    Answered by virtualearth on June 18, 2012 at 01:59 AM

    Good afternoon,

    We have one form that is loading very slowly. It works ok when loading outside the website however we can't figure out what might be causing this particular form to load so slowly . . . usually about 25 seconds. All other jotforms on the site load fine.

    Form: https://secure.jotformpro.com/form/12924635890




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    JotForm Support

    Answered by jonathan on June 18, 2012 at 04:32 AM

    Hi Brad,

    Can you share with us the URL of the website where the form was used. We will check.

    I already checked your form, and given how it was designed there should be a bit of penalty on the loading of the page (BUT 25 seconds is too much) -- I was able to load in 2-3 seconds.

    Will await for your update.


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    Answered by virtualearth on June 18, 2012 at 04:26 PM

    Hi Jonathan,

    Not sure what we did however the form is now loading within a few seconds on the site. It may have been conflicting with something else in the background.

    Thank you for looking at it for us.

    Kind regards


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    Answered by pinoytech on June 18, 2012 at 04:27 PM