What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not all submission emails being received.Asked by papamike on December 30, 2014 at 07:13 PM
I have a friend who sells cats on the internet and I designed and manage his website for him. He needs to receive the form submissions from his website because I do not manage that part. He is receiving notifications sometimes through his email but not all of the time. Today I looked at my forms and saw that he had a submission that he wasn't aware of. How can I ensure that he get's all of the submissions coming from the form I placed on his website?
Is the issue related to form "Haims Devon Rex"?
I did check your form's notification email alert and did not find any issue with that. You seems to have configured it correctly and the submission emails should be sent successfully without any problem. I also checked our email logs and found the emails are being sent successfully:[2014-12-30 19:49:03] Submission #295796143721541364 Form #11824442373 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL [2014-12-30 19:49:03] Submission #295796143721541364 Form #11824442373 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2014-12-30 19:46:50] Submission #295796010721924342 Form #11824442373 SENT to firstname.lastname@example.org from email@example.com via SENDMAIL [2014-12-30 19:46:50] Submission #295796010721924342 Form #11824442373 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
This is strange that only few emails are not being received but rest of the emails is being received successfully. Please ask your user to check the spam folder and see if the emails ended up there. You can also ask him to add "firstname.lastname@example.org" in the contact and mark the received emails as not spam.
Alternatively, you can also use your own email address to send submission emails from your form. You should add Custom Sender Email in your account. The following guides should help you:
Hope this helps.
Do get back to us if the issue persists.
Thanks for the quick response. I think they must be going to his spam. I will let Haim know.
On behalf of my colleague, you're welcome.
Let us know if you need further assistance.