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  • Profile Image

    Not all submission emails being received.

    Asked by papamike on December 30, 2014 at 07:13 PM

    Hi,

    I have a friend who sells cats on the internet and I designed and manage his website for him.  He needs to receive the form submissions from his website because I do not manage that part.  He is receiving notifications sometimes through his email but not all of the time.  Today I looked at my forms and saw that he had a submission that he wasn't aware of.  How can I ensure that he get's all of the submissions coming from the form I placed on his website?

    Page URL:
    http://www.haim-devonrex.ca

    email My Forms Submissions all and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 30, 2014 at 11:08 PM

    Hello papamike,

    Is the issue related to form "Haims Devon Rex"?

    I did check your form's notification email alert and did not find any issue with that. You seems to have configured it correctly and the submission emails should be sent successfully without any problem. I also checked our email logs and found the emails are being sent successfully:

    [2014-12-30 19:49:03] Submission #295796143721541364 Form #11824442373 SENT to jyak@live.ca from papa.mike.network@gmail.com via SENDMAIL [2014-12-30 19:49:03] Submission #295796143721541364 Form #11824442373 SENT to jyak@live.ca from noreply@jotform.com via AMAZONSES [2014-12-30 19:46:50] Submission #295796010721924342 Form #11824442373 SENT to jyak@live.ca from papa.mike.network@gmail.com via SENDMAIL [2014-12-30 19:46:50] Submission #295796010721924342 Form #11824442373 SENT to jyak@live.ca from noreply@jotform.com via AMAZONSES

    This is strange that only few emails are not being received but rest of the emails is being received successfully. Please ask your user to check the spam folder and see if the emails ended up there. You can also ask him to add "noreply@jotform.com" in the contact and mark the received emails as not spam.

    Alternatively, you can also use your own email address to send submission emails from your form. You should add Custom Sender Email in your account. The following guides should help you: 

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you! 

  • Profile Image

    Answered by papamike on December 31, 2014 at 03:15 PM

    Thanks for the quick response.  I think they must be going to his spam.  I will let Haim know.

    Thanks again!

  • Profile Image

    Answered by raul on December 31, 2014 at 06:06 PM

    On behalf of my colleague, you're welcome.

    Let us know if you need further assistance.
    Thank you.