Product List: Unable to edit or delete product

Hello makkahii,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to delete the product on my cloned form. Check out the screencast below to see my result:

Maybe the issue resolved itself. That happens sometimes. Can you try it again and see how it goes? I have cleared your form caches as a precaution to avoid any temporary cache issues. Could you please clear your browser's cache as well? If you run into the same problem again, let us know and we'll do some more testing to see what's going on. 

Reach out again if you have any other questions.

Hi makkahii,

Thanks for the loom video. That made the issue much clearer. I also tried to replicate the issue on a cloned form but everything works as expected. Check out the screencast below:

As seen from the above screencast, I deleted two products and refreshed the page. The deleted products are no longer available. Can you confirm if you have cleared the cache on your browser as advised by my colleague? If so and the issue persists, please try to access your form using a different browser.

Reach out again if you need any more help.

Hello Makkah,

Thanks for reaching out to Jotform Support. I'm sorry to know that you are still facing the same issue. Please note that the reason why it was showing the stock sold out because, in your Stock option the available prodct was 0 in number. So that is why, it was showing up out of stock. I cloned your form, and tested it to see if I could replicate the issue, but everything was working properly from my end. I was able to delete the product on my cloned form as well. Here is the screencast:

Now during my checking, I noted once I delete the item, it does not show up in the product list at all. Here is the screencast:

Have you considerered running, and checking this form in the Incognito Mode? If not then, please do that and check it out. Clearing your browser's data and then testing will be helpful as well to achieve the result. Here are the guides on how to clear the Chrome's browser’s cache. Here is the guide to clear your form caches manually.

Let us know how it goes.

Hi makkahii,

Can you please try to remove the Product Field itself and re-add it to see if the issue persists? Here's a screencast showing what my suggestion is:

Please give it a try and let us know if you need any help.

Hi makkahii,

Thanks for reaching out to Jotform Support. I would like to confirm that you want to remove all of the products on the list. Also, please send us a copy of your console log. This guide will show you how to do that.

Once we hear back from you, we'll be able to help you with this.

Hello makkahii,

Thanks for getting back to us. I tried to delete the products on your product list but I was unable to. I will create a ticket and escalate this to our Developer Team. As soon as we have an update we’ll let you know.

In the meantime, you might want to consider cloning your form and deleting the products in the cloned form. We have a guide about How to Clone an Existing Form From Your Account that you can check out.

We really appreciate your patience and understanding.  

Hi makkahii,

I will add this information to the escalation ticket. We will get back to you once we receive an update. We appreciate your patience.

Hi makkahii,

We have made some improvements to our systems and we confirm that the issue is resolved.
If you need further assistance please let us know.

Hello saouristudio,

Thanks for reaching out to Jotform Support. I moved your concern to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.