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    Hi can I prolong my Premium account for a limited time?

    Asked by annazelenskaya on October 05, 2011 at 05:50 AM

    Hi! I have a premium account. I had scheduled reccurring payments via paypal, but then I canceled them.  Time of my premium account expires on October 11. How can I now prolong my account for the next month only?



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    JotForm Support

    Answered by NeilVicente on October 05, 2011 at 05:57 AM


    I am not quite sure if I understood your concern correctly, but perhaps what you're asking for is whether it's possible to upgrade your account for a partial amount of time only (until the 31st).

    If that's exactly what you want to accomplish, I am sorry to say but it is not possible at all. The minimum duration for a subscription is one month. That means that your only option is to re-subscribe for another month.

    For what its worth though, your account will still enjoy Premium status until the 11th, even if you have already cancelled it.