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  • Profile Image

    Autoresponder of my form is not working

    Asked by Cajonworkshops on December 31, 2014 at 06:14 AM

    Dear Supportteam,

    sorry to bother you at the end of the year. I have a big problem with all of my forms. Since yesterday the system doesn't send Confirmation Mails to people who sign up for my courses. I didnt change anything in the email notifications. I do get a confirmation when someone signs up to my courses.

     

    Please help, I don't find the error.

     

    Thank you so much for your help.

    Thats the form I am talking about:

    http://www.jotformeu.com/Cajonworkshops/anmeldeformular

    Page URL:
    http://www.cajonworkshops.de/6.html

    My Forms problem email notifications find
  • Profile Image

    Answered by Cajonworkshops on December 31, 2014 at 08:57 AM

    Update:

    My mail Account is hosted by 1und1.de. If I make a test registration to one of my courses using my 1und1.de hosted email account. the customer gets no mail notification after signing up. But I do get a notification that someone signed up! When I make a test registration using a Yahoo hosted Mail adress, everything works fine. Both, me and the customer are getting a mail notification.

    Maybe the 1und1.de mail mail servers are on a "Blacklist" ?

    Here are some Customer server IP addresses that 1&1 customers use to send e-mails:
    http://postmaster.1and1.com/en/email-server/

     

    Please help me, I did not change anything in the email notifications in my form.

     

    Wishing you a happy new year 2015

     

    Regards

    Noah

  • Profile Image

    Answered by raul on December 31, 2014 at 01:17 PM

    Upon checking your form, I see that you've configured it to use one of your own email addresses.

    Since you already checked with another Yahoo email account and everything worked ok, then the issue it's probably related with this specific email address.

    I suggest that you check the email address info@cajonworkshops.de. Check if it's not over quota or maybe accidentally disabled or maybe someone changed the password to access this account. Also, you can try to use it to send a direct email to another email address that you can check to see if you receive an error while doing it. Since you're using your own SMTP configuration what our system do is use the provided credentials to send the emails.

    If you need further assistance, please let us know.
    Thanks.