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    Duplicated forms coming through as new, and old form?

    Asked by fetchgraphics on October 05, 2011 at 09:38 AM

    I've made one form, then am duplicating it for our other customers. When I do this, I'm changing the name and info, but for some reason, it's coming through with the old title name still? Any ideas?

    Page URL:
    http://www.jotform.com/?formID=12652155167

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    JotForm Support

    Answered by joeyj01 on October 05, 2011 at 09:51 AM

    Well, I have cloned your form and cloned it again. I changed the second cloned form's title and info a little bit and saved it to look if it changed and it worked fine for me.

    So, did you save your cloned forms manually after changing the title and info? If that doesn't work for you I am going to assign it to our developers.

    Thank You

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    Answered by fetchgraphics on October 05, 2011 at 09:55 AM

    I did, after making the new ones, changed the title, updated the info in them, saved them with the "save" button and they saved on their own other times. It seems to be sending the right form to the right people, sometimes with the wrong title though - a Generac order form came through with the Tutor Doctor title? Thanks for your help!

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    JotForm Support

    Answered by joeyj01 on October 05, 2011 at 10:14 AM

    Ok. We are sending this issue to our engineers. And could you send us a screenshot of exactly where the problem is? Thank you for your patience.

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    Answered by fetchgraphics on October 18, 2011 at 09:43 AM

    I think it's fixed - there was still some text in the email form submission section that needed to be changed. I think that may have taken care of it! Thanks!