What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not submitting due to the Spacer widget.

    Asked by TortolaExpress on December 31, 2014 at 08:03 AM

    Any Idea why this form would freeze on the submit button?

    Page URL:
    http://form.jotformpro.com/form/43568148862971

    Screenshot
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    JotForm Support

    Answered by BDAVID on December 31, 2014 at 01:14 PM

    I can see what you mean:

     Upon doing some testing, I found out that the Spacer widget is the one that is causing this glitch:

    You can try my cloned version (with out the Spacer widget), and you will see it works. Please remove the widget, I will do some further test with the widget, and report it to our second level if needed, let us know if you have more questions, we will be glad to assist you.

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    Answered by TortolaExpress on December 31, 2014 at 02:35 PM

    HI there and thanks a million!

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    JotForm Support

    Answered by TitusN on January 03, 2015 at 11:10 PM

    Hello, 

    We're sorry about the behavior with the spacer widget - we had to make some fixes on the code which caused your form not to submit. 

    You may re-add the spacer widget on your form to resolve the issue and use the widget again. 

    Kindly let us know if you experience any issues. 

    Cheers! 

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    Answered by TortolaExpress on January 04, 2015 at 10:25 AM

    Many thanks for you great support and for fixing the issue!

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    JotForm Support

    Answered by abajan on January 04, 2015 at 03:30 PM

    On behalf of our team members BDAVID and TitusN, you're most welcome!

    Happy New Year