What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account didn't upgrade to premium?

    Asked by pipibunny on October 05, 2011 at 10:52 AM

    Dear Jotform,

    I had pay to upgrade my account to premium by Paypal. But I still see my account is free.

    Please check it ASAP.

    Thanks & Regards

    Thai Nguyen

    Page URL:

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    JotForm Support

    Answered by idarktech on October 05, 2011 at 11:09 AM


    Hi pipibunny,


    Your account is now set to PREMIUM. Please update us and let us know if you need further assistance.




  • Profile Image

    Answered by premierhealth on August 20, 2013 at 01:10 AM

    Can you please check my account! We upgraded to premium on August 19 however still showing "free" and our notifications have stopped.

    Thank you


  • Profile Image

    Answered by gori-mathew on August 20, 2013 at 03:09 AM

    Hi Sangita,

    I have removed the downgrade and upgraded your account to Premium plan, please login into your account to confirm this. Do let us know if you need further assistance.