What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email address

    Asked by acroshores on October 05, 2011 at 11:35 AM

    I just created an account with your website, type my email address as well as my username but I was surprise how the welcome message went thru my personal email which i did not submit to your website at all. How is this possible.


    The reason for my joining is I received a link directing me to your website and I cant seem to get thru. 

    Kindly authenticate this link for my safety: http://www.jotform.com/form/12704228515,


    I hope it is not coinsidence that my email registry directed to my personal email. I really could not understand this!


    I wish for your quick response!


    Van Tan

    Page URL:

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    Answered by allanftd on October 05, 2011 at 12:05 PM

    Hi Van Tan,

    Thank you for bringing this to our attention. May we ask from where did you learn about this form? This form was created using JotForm but was not created by the JotForm team. For me it looks suspicious because it is asking for passwords, something that is prohibited in our terms of use because it is similar to phishing. For now, I have suspended the form as a precautionary measure.

    A friendly reminder, please be careful when sharing sensitive information online. When unsure, please do not proceed with submitting private information such as passwords or credit card details. 

    Please let us know if you have any other questions or concerns. 



  • Profile Image

    Answered by acroshores on October 05, 2011 at 12:29 PM
    Thanks for your help on this!

    However, I was able to type my email as well as my password on the site.

    But another question is, I registered under acroshores@yahoo.com but the email shoots to my personal email add. How is this possible?

    Vanessa M. Tan

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    JotForm Support

    Answered by Mike_T on October 05, 2011 at 06:43 PM

    Hello Vanessa,

    Thank you for contacting us. It is most probably that some scammer found your personal email address somewhere in the internet, then he sent you a link to the malicious form http://www.jotform.com/form/12704228515

    If you put your email and password to that form, I would strongly recommend you to change your password.

    Your current email address assigned to your account with us is vanmtan@yahoo.com.

    Please feel free to contact us if you have any further questions.