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    Submission Preferences Not Saving

    Asked by guineapigme on December 31, 2014 at 09:00 AM
    3. NOTE: I seem to continually lose the submission preferences I set in terms of headings and empty fields.  They just go away as if I never set them.  Perhaps this has to do with lost submission forms?
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    JotForm Support

    Answered by Charlie on December 31, 2014 at 01:26 PM


    The Submissions page and it settings depend on each forms.

    In my case, the form "Upload" has a specific settings in it's Submissions page where empty fields are not hidden.

    1. Navigate to "My Forms"->Choose a Form to setup->Click "Submissions" page.


    2. Inside the Submissions page, click the gear icon, the settings will then display. You'll be able to edit the preferences here.

    The settings should stay as it is. I believe this is not related to the lost submissions. But, I'll get back to you on that. I'll respond to the original forum post which is this one: http://www.jotform.com/answers/486141. Please do try checking the Submissions again to see if the problem still persists. 

    Thank you.