What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I downgrade my account from Premium to Basic?

    Asked by volunteernwms on October 05, 2011 at 04:35 PM
  • Profile Image

    Answered by fxr on October 05, 2011 at 05:07 PM

    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    Your account will stay Professional until the time you have paid for expires


    If you are having problems with this process let us know the soonest
    possible time and we can downgrade it for you.

    Thanks