Upgrade: currency payment and starting time

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    Asked on October 05, 2011 at 06:29 PM



    I just purchased the upgrade for $9,95 (I assume this is in US dollars), but was not given the amount this will be in my own currency, and instead was given a value of 19,73 BRL.  What is a BRL?  How are we supposed to know what this is if you don't inform dring the purchase process?

    Also, when does the upgrade starts?  Immediately?  Does it have a delay?

    Please let me know these info as soon as possible.

    Thank you advance for your immediate attention to this.

    Ana Lucia Kazan

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    Answered on October 05, 2011 at 07:42 PM

    Hi anakazan,

    We apologize for the inconvenience and welcome to JotForm. Your account has already been upgraded to premium. To change your account email address or password, scroll to the bottom of the page on ''My Forms'' page and then click on "Account Settings" button. You can also see your account type.

    If you require assistance or need help with your form(s), feel free to ask. We would be glad to help you.