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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade: currency payment and starting time

    Asked by anakazan on October 05, 2011 at 06:29 PM

    Hello,

     

    I just purchased the upgrade for $9,95 (I assume this is in US dollars), but was not given the amount this will be in my own currency, and instead was given a value of 19,73 BRL.  What is a BRL?  How are we supposed to know what this is if you don't inform dring the purchase process?

    Also, when does the upgrade starts?  Immediately?  Does it have a delay?

    Please let me know these info as soon as possible.

    Thank you advance for your immediate attention to this.

    Ana Lucia Kazan

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    Answered by AtacanC on October 05, 2011 at 07:42 PM

    Hi anakazan,

    We apologize for the inconvenience and welcome to JotForm. Your account has already been upgraded to premium. To change your account email address or password, scroll to the bottom of the page on ''My Forms'' page and then click on "Account Settings" button. You can also see your account type.

    If you require assistance or need help with your form(s), feel free to ask. We would be glad to help you.