What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment form is not working

    Asked by wojciechc on December 31, 2014 at 01:19 PM

    i'm getting a error when trying to pay using my form


    Error during transaction
    This transaction cannot be accepted. 

    Please go back and fix this
    Page URL:

  • Profile Image

    Answered by raul on December 31, 2014 at 03:34 PM

    Please check if the API login ID and the Transaction Key are correctly entered in your form and then click on the "Test Integration" button to confirm they're correct.

    If there's something wrong with them you will get a message like the one below.

    Please check them and let us know if the issue persists.
    Thank you.