What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Captcha does not seems to work on Webplus X7

    Asked by snorty1uk on January 01, 2015 at 12:01 PM

    Hi I am using Webplus x7 for our club website but it has came up with a warning that captcha will ony work with Serif forms.

    It seems to work ok.

     

    Anyone else had this?

     

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    JotForm Support

    Answered by ashwin_d on January 01, 2015 at 12:19 PM

    Hello snorty1uk,

    Do you mean to say that you see this error message on the WebPlus designer software? You should be able to use captcha on your form and you should not have any trouble. Please share the web page URL where you have embedded your form and we will take a look. You may also like to share a screenshot of the captcha related error message and we will take a look. The following guide should help you upload image in forum post:  http://www.jotform.com/answers/277033 

    You may also like to embed your form using its iFrame embed code and see if that solves your problem. The following guide should help you grab your form's iFrame embed code:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    We will wait for your response.

    Thank you!

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    Answered by snorty1uk on January 01, 2015 at 01:39 PM

    Yes when I upload my site It says

    "A Captcha object will only work when placed on a form that uses serif web resources"

     

    Online form is here http://www.cleeve-motorsport-club.co.uk/Members.html

     

    Thanks

    Graeme

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    JotForm Support

    Answered by Kiran on January 01, 2015 at 02:06 PM

    Hello Graeme,

    As I check your webpage, I see that you linked direct JotForm URL on the page. The captcha on the form seems to be loading fine. Do you see this issue while the form is embedded on your JotForm?

     

    It would be helpful for us if you can provide us with a screenshot of the error message displayed. Also, please try embedding the JotForm using iframe on your webpage and check if that works for you.

    Thanks!