What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upload file - Error: Server error. Upload directory isn't writable.

    Asked by shannascupcakes on January 01, 2015 at 02:41 PM

    I can't upload files on the form.

    Page URL:

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    JotForm Support

    Answered by Jan on January 01, 2015 at 05:07 PM


    I checked your form and I was able to replicate the issue. I tried uploading jpg, png, or pdf but I'm still getting the same error. I tried using Mozilla, Internet Explorer and Chrome, still having the same issue. I cleared your form cache, but it is still a no go.

    However, when I cloned your form and it is working properly.

    I will forward this issue to our developers so that they can take a look at it. We will notify you via this thread once an update is available.

    Thank you for your patience.

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    Answered by shannascupcakes on January 02, 2015 at 12:24 AM

    Yes please! Thank you.

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    JotForm Support

    Answered by TitusN on January 02, 2015 at 01:24 AM


    We sincerely apologize for the inconvenience this caused you. 

    The server error you got when you were attempting to upload files was caused by a full server hard disk on our side, which has since been resolved. 

    I notice you removed the upload fields from your form, you can now restore them, and they will work as expected. 

    We took a copy of your form to work on, and the copy seems to work well: http://support.jotform.com/form/50006244316947