What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancel my account

    Asked by Verbier on October 06, 2011 at 05:43 AM


    I m trying to cancel my account but can't really achieve that ...? when i click on cancel i'm forwarded to a plimus page which doesn't accept my details ...

    Could you please help me on that



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    JotForm Support

    Answered by idarktech on October 06, 2011 at 05:57 AM

    Hi Verbier,


    If you are using your Jotform Account to login at Plimus it wouldn't work. Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. 

    Please let us know if you have further questions. Thank you!

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    JotForm Support

    Answered by mliz on October 06, 2011 at 06:04 AM

    In addition to that  if you forgot the password you may visit the link below and enter the email address used upon sign up.


    If you are still unable to cancel the subscription let us know and we can cancel it for you.

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    JotForm Support

    Answered by liyam on October 06, 2011 at 07:02 AM

    I just went on to cancel your subscription for you.  You will not get charged again.  Your account is scheduled for downgrade to free subscription on Oct. 31, 2011.

    Feel free to resubscribe to us anytime you wish to use our services again.

    If you have other questions or concerns, please let us know.

    Thank you for using JotForm!