What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to submit - Stays at Please Wait or 500 Internal server error

    Asked by Thinkbright on January 01, 2015 at 04:38 PM
    I'm actually getting this error as well. Is it something I'm doing? There are ~4 documents in my form - is that the problem?
  • Profile Image

    Answered by outofstepbooks on January 01, 2015 at 06:00 PM

    Has this been addressed for you. I am having the same problem as well and posted about it, but support seems to be ignoring topic relating to 500 server error. 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 01, 2015 at 07:29 PM

    We are very sorry for the inconvenience, we have not ignored anything, it is just that being January 1st, our staff availability has been limited the whole day.

    This is now reported to Level2, hopefully it will be fixed soon.

  • Profile Image

    Answered by Thinkbright on January 01, 2015 at 09:20 PM

    I'm also getting this error on the following two pages:



    Can you help?




  • Profile Image
    JotForm Support

    Answered by TitusN on January 02, 2015 at 02:50 AM


    We sincerely apologize for your inconvinience. 

    The issue has now been fixed - caused by a full hard-disk on our end. 

    You can now use your upload fields normally without incident. 

    If you experience any issues, kindly let us know.