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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    500 Internal Server Error caused by the upload field

    Asked by outofstepbooks on January 01, 2015 at 04:53 PM

    I received notice from someone trying to use our form and I have duplicated the issue on my computer as well.

    When submitting it is either timing out or getting a 500 Internal Server Error. I have gotten the form to go through twice out of about 15 tries and I did not receive an email on either of them. The other 13 tries just gave the error.

    The form is located at

    http://www.oosbooks.com/Articles.asp?ID=257

    Nothing has changed on the form since before when the form was working fine.

    Any help would be appreciated.

    Steve

    Page URL:
    http://www.oosbooks.com/Articles.asp?ID=257

    Screenshot
    form not submitting email
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 01, 2015 at 06:49 PM

    This issue is now resolved. The form is now seen on your site with no problem

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    Answered by outofstepbooks on January 01, 2015 at 10:50 PM

    Thanks, the problem is not the form showing up. The image I attached is what you see once the form is submitted.

    Sorry if I did not explain it correctly. The issue is when you fill out the form you either get the server error OR it does submit and shows the thank you page. 

    If it does submit and shows the thank you page we do not get the notification email (we have never had a problem with our notifications until the error started). On top of not getting the notification email if I go to the jotform site and look at my submissions on there I can see the submission, however, the image is not there. 

    On the submission page it just shows a small blue square with a question mark in it. 

    I duplicated the form and the duplicate form works fine. The old form worked yesterday but not today.

     

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    JotForm Support Manager

    Answered by Jeanette on January 01, 2015 at 11:03 PM

    Yes, we have found out that forms rendered on jotform.us domain are having problems with uploading files.

    I see your new form is rendered on jotformpro.com which is a working one. So, seems like by cloning the form the issue was fixed? Please do let us know should the issue persists on your end.

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    JotForm Support

    Answered by TitusN on January 02, 2015 at 03:02 AM

    Hello, 

    The upload field is the one causing the error - users could not upload files due to a full hard-disk. 

    We have since resolved the issue, and your form should work normally now. 

    I tested it, but kindly check and let us know. 

    Cheers!

  • Profile Image

    Answered by outofstepbooks on January 02, 2015 at 10:32 AM

    Thank you, the form is working properly now. We appreciate the support. Happy New Year.

  • Profile Image

    Answered by Ben on January 02, 2015 at 12:19 PM

    Hi Steve,

    Thank you for confirmation and have a Happy New Year as well.

    Do let us know if you have any further questions and we would be happy to assist.

    Best Regards,
    Ben