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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Server error. Upload directory isn't writable

    Asked by ANBDistribution on January 01, 2015 at 05:41 PM

    Every time I try to do a test upload of an mp3, it says failed.... why am I getting this error?

    Page URL:

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    Answered by Ben on January 01, 2015 at 07:15 PM


    Thank you for contacting us. We are aware of the issue and working on resolving it.

    We will update you through this thread as soon as there any any updates on the issue.

    In case you are used to responding through email, I would advise to come to this thread instead as at the moment our maintenance team is working on a part of our system, which could lead to us not receiving your response sent over email. This is the link to your thread: http://www.jotform.com/answers/489328

    Best Regards,

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    JotForm Support

    Answered by TitusN on January 02, 2015 at 01:38 AM


    We sincerely apologize for the inconvenience this caused you. 

    The issue has since been resolved - it was caused by a full server hard disk. 

    Your upload field should work normally without incident - we tested your form without incident. 

    Kindly check and let us know.