What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    500 internal server error on live webform

    Asked by Kunal Mahajan  on January 01, 2015 at 09:38 PM

    Dear Admin

    We have been running this page http://www.jotform.us/WIEFstartup/wiefstartup since two months and have been receiving start-up competition entries. Yesterday the page started giving 500 internal server error. We are two days away from our deadline and this reflects very poorly on us. I have already received 10 emails in this regard.

    Can you please get this sorted asap!

    Regards

    Page URL:
    http://www.jotform.us/WIEFstartup/wiefstartup

    Emails JotForm www deadline
  • Profile Image

    Answered by Kunal Mahajan  on January 01, 2015 at 10:03 PM

    Hi Admin

    Will appreciate a quick response. Is there a helpline number where I can dial in? This is absolutely critical.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 01, 2015 at 11:18 PM

    We are very sorry about this. I have forwarded this problem to our level 2 engineers. Hopefully this problem will be fixed soon

     

  • Profile Image
    JotForm Support

    Answered by TitusN on January 02, 2015 at 03:15 AM

    Hello, 

    The issue has been fixed - your form should work normally. 

    This was caused by a full hard disk on our end - please accept our apologies. 

    Thanks! 

  • Profile Image

    Answered by WIEFstartup on January 20, 2015 at 09:56 AM
    Hey
    I am continuously getting emails on this error since today is the last date
    of submission. Can you please solve this issue urgently
    Regards
    ...
  • Profile Image

    Answered by WIEFstartup on January 20, 2015 at 09:56 AM
    Hi
    I am still receiving emails regarding this issue. And I personally tried
    submitting an application. The application went through (reached the inbox)
    but the confirmation page crashed and it said server not found. Can you
    please look into this urgently. This is leaving a very bad impression of
    our organization. Please don't make us regret using Jotform and not hosting
    this on our own server
    Regards
    ...
  • Profile Image

    Answered by WIEFstartup on January 20, 2015 at 09:57 AM
    Hi
    I am still receiving emails regarding this issue. And I personally tried
    submitting an application. The application went through (reached the inbox)
    but the confirmation page crashed and it said server not found. Can you
    please look into this urgently. This is leaving a very bad impression of
    our organization. Please don't make us regret using Jotform and not hosting
    this on our own server
    Regards
    ...