Unable To Receive Email Notifications

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    tho0910
    Asked on January 02, 2015 at 03:17 AM

    Autoreply mail will be send four times, instead of once, but notifivation email will not be sent at all

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    Charlie
    Answered on January 02, 2015 at 08:57 AM

    Hi,

    I see that you have a couple of active forms. May I know which of them you are having problems with? Just to clarify, you are not receiving email notifications from your form? For the meantime, please do read the following guides on how to solve common email problems in your form, How To Setup Email Alerts To Prevent Email Bouncing related Issues and Whitelisting JotMail's IP Addresses.

    I hope this helps. Let us know if you need more assistance on this.

    Thank you.

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    tho0910
    Answered on January 02, 2015 at 09:53 AM

    using different email address for sender and recipient resolved the issue.

     

    Thanks

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    Charlie
    Answered on January 02, 2015 at 09:55 AM

    I'm glad to hear that you have resolved the issue. Please feel free to open up a new thread here in the forum is you needed any assistance again, we'll be more than happy to help.

    Thank you.