Some of our users PayPal accounts will not connect to the form

  • lscacamp
    Asked on January 2, 2015 at 10:11 AM

    Hello.  Some of our users who fill out registration forms then wish to use their Paypal account are experiencing difficulties.  If they put in their credit card information, there is not a problem.  However their account will not link to the form if they wish to pay that way.  Please advise.

     

    Kerma

    Page URL: http://www.lscacamp.org/MidWinterRetreat/MidWinterRetreatOnlineRegistration.aspx
  • Ben
    Replied on January 2, 2015 at 11:48 AM

    Hi Kerma,

    I am not quite sure if I understand the issue and would like if you can tell me if I am wrong and give us more details.

    I have understood that they have some issues paying over PayPal, but I am not sure what do you mean by:

    If they put in their credit card information, there is not a problem.  However their account will not link to the form if they wish to pay that way.

    Some of our users PayPal accounts will not connect to the form Image 1 Screenshot 20

    As you can see above, going to the PayPal seems to be working properly for me.

    In case you are used to responding through email, I would advise to come to this thread instead as at the moment our maintenance team is working on a part of our system, which could lead to us not receiving your response sent over email. This is the link to your thread: http://www.jotform.com/answers/489572

    Best Regards,
    Ben