What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I recieved a message I am running out of room and have only recieved 8 or so of the surveys back.

    Asked by cromkemagwtcnet on January 03, 2015 at 08:58 AM

    If I understood the trial subscription, I should be able to receive 100 submissions, but I received a message that my space is almost run out with only 8 or so surveys back.  Can you explain this to me?

  • Profile Image
    JotForm Support

    Answered by jonathan on January 03, 2015 at 06:27 PM


    The reminder message you got was due to the SSL secure submissions and not the Regular submission.

    The FREE accounts have 10 SSL secure submissions allowed.

    You can see your account submissions status in profile status dropdown page



    I just checked your account and I can see that you already have 10 SSL submissions.

    You accumulate SSL submissions when using secure URL of the form or if the form was embedded on a secure website.

    User guide: -How-can-I-receive-SSL-Submissions


    Since this was the first time you encounter the issue, I will reset your current SSL count to zero(0) again. But please take note that we only grant this privilege for new accounts. 

    If you exceed the allowed limits, you should opt for the higher subscription packages to have more limits. You can check this on the JotForm Pricing page.

    Please inform us if you need further assistance.