Unable to receive email notifications

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    exodusdesign
    Asked on January 04, 2015 at 02:16 AM
  • Profile Image
    Jan
    Answered on January 04, 2015 at 12:43 PM

    Why haven't my forms been sent to me? I can't even get the forwards out of your system when I sent them to myself.

    Hello,

    I can see that you haven't reached your submission limit yet. Also, your email is not on the bounce list. I checked your form email notification settings and it seems like it is configured correctly.

    I checked the mail logs and it shows that the submissions were sent properly.

    [2015-01-04 02:08:17] Form #12933417828 SENT to kristine@exodusdesign.com from kristine@exodusdesign.com via SENDMAIL [2015-01-04 02:07:07] Form #12933417828 SENT to kristine@exodusdesign.com from kristine@exodusdesign.com via SENDMAIL [2015-01-04 02:05:56] Form #12933417828 SENT to kristine@exodusdesign.com from kristine@exodusdesign.com via SENDMAIL [2015-01-04 02:05:10] Form #12933417828 SENT to kristine@exodusdesign.com from kristine@exodusdesign.com via SENDMAIL [2015-01-04 02:04:24] Form #12933417828 SENT to kristine@exodusdesign.com from kristine@exodusdesign.com via SENDMAIL [2015-01-04 02:01:09] SENT to kristine@exodusdesign.com from noreply@jotform.com via AMAZONSES

    Please check your spam folder, maybe it was sent there. I will clear your form's cache.

    You can also Whitelist JotMail IP addresses to ensure that it is not being blocked by your email provider. (http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses)

    Hope this helps. Thank you.