- jaredpolakAsked on January 04, 2015 at 04:23 AM
- BenAnswered on January 04, 2015 at 10:46 AM
I took a look at both jotforms and they both were set up correctly. I followed that by going and trying to submit them and I got email autoresponders for both of the jotforms.
Can you please tell us what emails should have received the email notification, but did not?
The reason why I ask is if the email that you have given on your jotform was the same as the one that was set to reply to, it might be that your autoresponder ended up in trash or spam folder, but any further details that you can give us will help us to find the issue and help you resolve it.
Actually, now re-reading the post, do you want to say that you wanted the email to be sent every time someone clicks on Next - not only once the submit button was pressed?
- jaredpolakAnswered on January 04, 2015 at 04:30 PM
Thanks for your reply - I was under the impression that the autoresponder will be sent right after the first page (after they click "Save & Next") so that the client can come back and continue filling out the form later with their unique session ID. But the autoresponders are only sent after they click submit?
- JotForm SupportjonathanAnswered on January 04, 2015 at 06:56 PM
But the autoresponders are only sent after they click submit?
This is correct.
For the submission emails to be triggered, the jotform needs to be submitted first.
The Page Break tool (Next/Back button) are for form navigation tool when you have multiple pages form. It does not trigger any submission email.
Hope this is clear. Please let us know if there is more we can assist you with.
- jaredpolakAnswered on January 04, 2015 at 11:26 PM
I see. How do I set my form up so client can fill out part of the form and return later to finish the rest?
- BenAnswered on January 05, 2015 at 08:07 AM
You can do that and you are correct about using page breaks to achieve that, but you must first start off the session on a different jotform.
You can see more about it here: How to Save Forms to Continue Later
Do let us know if you have any further questions and we would be happy to assist.
- jaredpolakAnswered on January 06, 2015 at 11:24 PM
Okay so I set it up here according to the instructions: http://form.jotform.us/form/50058599494166
It seems to work, after the first form completes the user gets an email leading to the second form. However in the example from your link above, the name/email in the 2nd form is automatically carried over from the first form. How do I achieve this?
Also, is there a way to have the first form automatically redirect to the second form after completion?
- JotForm SupportEltonCrisAnswered on January 07, 2015 at 04:10 AM
Glad it works.
Regarding on your other questions, we'll answer it here. http://www.jotform.com/answers/491507