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    Invalid Merchant Configuration error on Payment form submission

    Asked by hopefirstorg on January 04, 2015 at 12:21 PM

    I'm trying to get me page to process the payment and it's not doing it because it says :

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
     
     
    Please help I don't know what I did wrong.
    Page URL:
    http://hope-first.org/rsvp_form.html

    Screenshot
    div transaction invalid merchant invalid configuratio merchant configurati
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    JotForm Support

    Answered by jonathan on January 04, 2015 at 04:43 PM

    Hi,

    The issue was related to your Paypal Merchant account configuration.

    To resolve this, I suggest checking this discussion thread also as they provided several options to fix the issue.

    http://www.jotform.com/answers/318347-PayPal-Invalid-merchant-configuration-error

     

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept payments. You can also contact PayPal Support to get assistance.

     

    Thanks.