Invalid Merchant Configuration error on Payment form submission

  • hopefirstorg
    Asked on January 4, 2015 at 12:21 PM

    I'm trying to get me page to process the payment and it's not doing it because it says :

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
     
     
    Please help I don't know what I did wrong.
    Jotform Thread 490135 Screenshot
    Page URL: http://hope-first.org/rsvp_form.html
  • jonathan
    Replied on January 4, 2015 at 4:43 PM

    Hi,

    The issue was related to your Paypal Merchant account configuration.

    To resolve this, I suggest checking this discussion thread also as they provided several options to fix the issue.

    http://www.jotform.com/answers/318347-PayPal-Invalid-merchant-configuration-error

     

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept payments. You can also contact PayPal Support to get assistance.

     

    Thanks.