- benoitgosselinAsked on October 06, 2011 at 02:38 PM
I am creating multiple forms for a client, and she cannot get the tests I do, it seems like their email server blocks your emails/forms submissions. It is not even in her spam box. So I guess that her email server/supplier have pretty agressive filters. Right?
Any idea on what I could do? I even tried to create an email, created a forwarder to it, and still doesn't work.
Am I the first one mentioning this?
- paoloumaliAnswered on October 06, 2011 at 03:23 PM
Support will be checking the server logs and will get back to you soon. At the moment, please make sure that firstname.lastname@example.org is not in any way being filtered as this is what's currently being used for the from address.
- AtacanCAnswered on October 06, 2011 at 03:27 PM
We apologize for your inconvenience. To whitelabel Jotform's emails, your client needs to add these IP addresses to her/his whitelist :
Please let us know if this still does not work.