Your forms are geeting blocked by email server..ideas on how to go around?

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    Asked on October 06, 2011 at 02:38 PM


    I am creating multiple forms for a client, and she cannot get the tests I do, it seems like their email server blocks your emails/forms submissions. It is not even in her spam box. So I guess that her email server/supplier have pretty agressive filters. Right?

    Any idea on what I could do? I even tried to create an email, created a forwarder to it, and still doesn't work.

    Am I the first one mentioning this?


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    Answered on October 06, 2011 at 03:23 PM


    Support will be checking the server logs and will get back to you soon. At the moment, please make sure that is not in any way being filtered as this is what's currently being used for the from address.

    Goody day!

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    Answered on October 06, 2011 at 03:27 PM

    Hi benoitgosselin,

    We apologize for your inconvenience. To whitelabel Jotform's emails, your client needs to add these IP addresses to her/his whitelist :

    Please let us know if this still does not work.