What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your forms are geeting blocked by email server..ideas on how to go around?

    Asked by benoitgosselin on October 06, 2011 at 02:38 PM

    Hi!

    I am creating multiple forms for a client, and she cannot get the tests I do, it seems like their email server blocks your emails/forms submissions. It is not even in her spam box. So I guess that her email server/supplier have pretty agressive filters. Right?

    Any idea on what I could do? I even tried to create an email, created a forwarder to it, and still doesn't work.

    Am I the first one mentioning this?

    HELP!!!

    Page URL:
    http://www.cielcollines.org/chercheur.htm

  • Profile Image

    Answered by paoloumali on October 06, 2011 at 03:23 PM

    Hi,

    Support will be checking the server logs and will get back to you soon. At the moment, please make sure that noreply@jotform.com is not in any way being filtered as this is what's currently being used for the from address.

    Goody day!

  • Profile Image

    Answered by AtacanC on October 06, 2011 at 03:27 PM

    Hi benoitgosselin,

    We apologize for your inconvenience. To whitelabel Jotform's emails, your client needs to add these IP addresses to her/his whitelist :

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    Please let us know if this still does not work.