What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Thank you message not changing

    Asked by tuffbullbars on January 04, 2015 at 08:27 PM

    HI 

    For the Christmas period, I added a message to let our clients know of our office closure. Today, I am trying to change it back to just say thank you. Your submission has been received etc buts it not working

     http://www.tuffbullbars.com.au/index.php?next_page=t3inc.php&t3id=4472 

    I have updated the iframe on the website and have cleared my cookies/net history and I'm still getting the Christmas message

    Please help 

     

    Page URL:
    http://www.tuffbullbars.com.au/index.php?next_page=t3inc.php&amp;t3id=<br/>4472

    Thank You message message office Updated www
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    JotForm Support

    Answered by ashwin_d on January 05, 2015 at 05:46 AM

    Hello tuffbullbars,

    Upon checking your JotForm, I found that you have added several (duplicate) conditions to show custom thank you message. Please check the screenshot below:

     

    Here are the options available to resolve the issue you are having:

    1. Delete all the conditions from your form and then it will start displaying the thank you message you have set.

    2. or, you need to update the thank you message in the first condition to display the desired thank you message. (either way, you should delete the duplicate conditions you have in your form)

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!