What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are the file uploads sent?

    Asked by DAniel  on January 04, 2015 at 08:59 PM

    I will be using this form builder to add a file upload and payment form. Basically someone would upload a file for me to view and review for a fee. My question is, when the customer uploads the file and sends it, where does it go? Does it go to my email or does it get sent to my JotForm account? Is there a way to add my own upload destination? Thank you and this site is awesome!

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    JotForm Support

    Answered by ashwin_d on January 05, 2015 at 07:31 AM

    Hello Daniel,

    There are multiple possible ways for you to see the uploaded files:

    1. You can go to your form's submission page and files uploaded will be displayed along with the submission record. The following guide should help you on how to check your form's submission:  http://www.jotform.com/help/269-How-to-view-Submissions  

    2. The uploaded files will also be displayed in the submission emails you receive after the form is submitted. Please be noted that you will not receive the attachment but only a link to the uploaded file will be displayed. If the uploaded file is an image, then image will be displayed.

    3. Though you cannot select the upload destination as all files will be uploaded to predefined folders on JotForm server but you can integrate your form with dropbox, google drive, FTP etc., which will upload a copy of the file to the integrated folder.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    JotForm Support

    Answered by Charlie on June 29, 2016 at 09:51 AM


    We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments  

    We hope you will like it.

    Thank you.