What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is JOTFORM hosted in the U.S.?

    Asked by Victoria  on January 05, 2015 at 08:53 AM

    Sir/Ma'am,

    I need to know if the JOTFORM server is hosted in the U.S.? If not where is it hosted?

    JotForm jotform hosted jotform server
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    JotForm Support

    Answered by david on January 05, 2015 at 11:34 AM

    Hi,

    We have several servers world wide. 

    DATA CENTER LOCATIONS

    We use Amazon Web Services. (AWS) and Incero

     

    We do store our data on different datacenters in two continents.

    -2 datacenters in US

    -1 datacenter in Germany

     

    Data Centers in USA

    -Incero Data Center- Dallas, TX    http://incero.com/about

    - AWS US East - Northern Virginia

    https://aws.amazon.com/about-aws/globalinfrastructure/?nc1=h_l2_cc

    Data is replicated between these two locations for high availability.

    We also use Cloudflare services for backups and further offloading of stress when there are large amounts of data flow.  Both Jotform.com and Jotform.us are also stored within the US.

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by Victoria on January 05, 2015 at 11:39 AM

    So there is no way to know if my information will stay on a U.S. dataserver?

  • Profile Image

    Answered by Ben on January 05, 2015 at 01:28 PM

    Hi Victoria,

    The data centers exchange their data one with another to offer the fastest response times over the load balancing.

    If you are logging in from US then your jotforms will be stored and available on our US servers while a backup will most likely exist on the data center in Germany as well.

    To be sure, I will however raise this to someone with higher level of access as they might know if it is possible to close off some data to online run through US data servers.

    If that is what you are after, feel free to let us know if there are any specifics that you might require so that our members handling this can know as much info as needed before replaying back to you.

    Best Regards,
    Ben

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 06, 2015 at 02:50 PM

    Unfortunately, we can't make a promise on that. We usually replicate the whole data over many data centers for high availability. 

    You have strict requirements on that my recommendation would be to get "JotForm App" and install it on a local server:

    http://interlogy.com/products/jotform

     

    It does not have all the features of JotForm though. So, you might want to first check the demo and make sure it has all the features you need:

    http://jotformdemo.interlogy.com/login/