What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security regarding accessing submissions

    Asked by RuskinApothecary on January 05, 2015 at 10:43 AM


    Great service - I'm interested in using for SSL forms and the creation of the form and storage on your webserver looks great.

    However, I seem to be able to log into my account with a non-SSL web address and see the SSL submissions without being on an SSL page myself - surely this step of accessing the submission should also be SSL?

    Perhaps I'm missing something - thoughts gratefully received!


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    JotForm Support

    Answered by Charlie on January 05, 2015 at 12:50 PM

    Hi Nathan,

    Secure or SSL Forms are for secure communications between the client (i.e the end user of your form) & Jotforms' servers. These communications are encrypted to prevent snooping by a 3rd party, and are useful if any of your forms contain sensitive information such as credit card or payment details or any other data of a personal nature. Which means, the SSL applies when the form is being filled out. In the case of accessing it, your account is already secured as you will need to log in first before you can access your Submissions page, and our servers are highly secured. 

    I hope it helps.

    Thank you.