What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Bugs and suggestions

    Asked by bauband on January 05, 2015 at 12:23 PM


    jotform is wonderful. Keep it up! :)


    Bug: i've configured a custom "thanks" with edit and pdf links. They are shown but unfortunately they aren't clickable.

    Suggestion: I've created a form with a text header with an uploaded image. While navigating using an "https://secure.*" address the html image links to your server are generated as "http:" thus showing warings to the form users. To workaround it I had to figure out the secure server image link and edit the header with an explicit url to your server.

    Thanks for your help!



  • Profile Image
    JotForm Support

    Answered by david on January 05, 2015 at 02:28 PM


    The direct link to a PDF submission download should be formulated as such:

    <a target="_blank" href="https://submit.jotformpro.com/server.php?action=getSubmissionPDF&sid={id}&formID=50045273774152">PDF link</a>

    The link does need to include the secure link rather than just the http.  Here is my test form to show the working clickable link:


    The link for submission edits should be as follows:

    <a target="_blank" href=https://submit.jotformpro.com/form.php?formID=50045273774152&sid={id}&mode=edit> Edit Link</a>

    You would need to change the formID to your form.

    If this is not what you were looking for, please let us know and we will be happy to assist you further.


  • Profile Image

    Answered by bauband on January 08, 2015 at 09:40 AM

    That worked.

    Thanks for you help.



  • Profile Image
    JotForm Support

    Answered by david on January 08, 2015 at 11:32 AM

    You are very welcome!  Let us know if there if there is anything else we can help you with and we will be happy to do so.