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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form stopped forwarding submissions to designated email address

    Asked by roxtheo on January 05, 2015 at 01:38 PM

    The "Get A Price Quote" form has stopped forwarding the submissions to the designated email address "havefun@bigairjumphouses.com". Could you take a look. The last time this happened the email address was in the Bounce List.

     

    Thanks!

    Roxanne

    Page URL:
    http://www.bigairjumphouses.com/?page=product_reservations

    Submissions email bounce list bounce thanks
  • Profile Image
    JotForm Support

    Answered by david on January 05, 2015 at 02:45 PM

    Hi,

    I checked your form to make sure your notification was set up properly and it appears as though it is:

    So I checked our bounce list to make sure your address was not on it and it was:

    Our mail service changed back and forth a couple times which may have caused your server to reject some of our emails.  This usually causes the address to get placed on our bounce list.  Make sure you have the proper address in your notification but I do not believe you should have to do anything else.

    I would send a test submission just to make sure the notifications are actually going through but I do believe you should be all set.

    Let us know if you still do not receive them and we will be happy to have another look.