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  • Profile Image

    I am not able to clear signatures on an embedded form.

    Asked by vbworm on January 05, 2015 at 03:21 PM

    But when we open the form on it's own page, then you're able to clear it. I was wondering if y'all knew about this issue or if you can replicate it? Is there a different way I should be embedding the form for the clear signature to work?

    Page URL:
    http://virtualbookworm.com/pages/pod-publishing-contract

    signatures unable to clear clear signature
  • Profile Image

    Answered by Ben on January 05, 2015 at 03:48 PM

    Hi,

    I took a look and I can recreate the issue.

    The issue is caused by a conflicting code on your website which in order to resolve you would need to embed your jotform using iframe embed method instead of using source code.

    Once you embed it like that you should see the signature widgets working properly for you.

    Do let us know how it goes.

    Best Regards,
    Ben