What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Receiving Email Notifications on Form

    Asked by Ottewell on January 05, 2015 at 06:06 PM

    This is a reoccurring problem.  Clients fill the form in online and I don't always get an email notification.


    This has happened before and you said that the problem has been fixed.


    Well it's happening again and I'm loosing work due to it.


    Your system is unreliable!!

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    JotForm Support

    Answered by Charlie on January 05, 2015 at 08:41 PM


    I apologize for the inconvenience. Upon checking your form, I see that your email ins****i*ns@s***.ca, is IN our Bounce List with the following reason: "hard-bounce". I made a couple of research for hard bounces and here are the possible reasons: email has an incorrect address, email domain does not exist (if you have changed it on your end that would be the reason), or email recipient's server won't accept emails. I would like to suggest to visit this guide that we have: How To Setup Email Notifications To Prevent Email Bouncing Related Issues. In the guide you may want to check how to whitelist our JotMail IP addresses so that your email provider won't block incoming emails from us.

    Let us know if this works.

    Thank you.