What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried to reset my account password but I am not receiving the password reset email.

    Asked by Scott flannigan  on January 06, 2015 at 05:39 AM
    My Forms reset password and advertising
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 06, 2015 at 08:56 AM

    Hello Scott,

    Upon checking your email address Info@sfshomeassist.co.uk, I found that your account username is "sfshomeassist". The reason why you are not receiving the password reset instructions because your email address ended up in our bounce list for following reason:

    Result: Info@sfshomeassist.co.uk is IN the bounce list

    Reason(s) : smtp;552 <info@sfshomeassist.co.uk>: Recipient address rejected: Mailbox message count quota exceeded, please try again later.

    I have removed your email address from our bounce list and it should be working fine now. You should take a closer look at the bounce reason and take corrective steps. Please ensure that you mailbox is not full and you may like to back up and then delete emails from your inbox to free up the space.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on January 06, 2015 at 08:57 AM

    Hello Scott,

    Please be noted that you can check yourself if your email address ended up in your bounce list and remove it as well. The following guide should help you:  http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list 

    Thank you!