What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    On some submissions the first '0' is missing off from the phone number?

    Asked by cheekyadam on January 06, 2015 at 06:18 AM


    Can you think of a reason why on a number of submissions that have come through recently the fist '0' is missing from the phone number. 

    I've attached a screenshot. 

    Is it a problem with the form ?


    Any suggestions would be greatly received. 


    Many Thanks



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 06, 2015 at 09:49 AM

    Hello Adam,

    I'm sorry for the trouble caused to you.

    I did test this issue in one of my own form by adding "0" as first character in text box, number and phone number field but I am unable to replicate the issue. All test submissions does display the "0" correctly.

    I did check your form's first 100 submissions and found that in 6 submissions, the zero is not being displayed. I believe the user have not input zero in phone number and that is the reason why it is not displaying. 

    I did test your form and it seems to be displaying the first zero correctly in phone number. Please check the screenshot below:


    Thank you!

  • Profile Image

    Answered by cheekyadam on January 06, 2015 at 10:39 AM

    As I expected. Maybe they are typing first with the letter 'O' not the number '0'

    the file will only record numbers so it's missing the letters. 


    Thank you so much for your time. 

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 06, 2015 at 11:48 AM

    Hello cheekyadam,

    You are welcome. 

    I still believe that user have not input zero first because it is not possible to input non-numeric characters in number field.

    Do get back to us if you have any questions.

    Thank you!