What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the forum or email better to reach jotform support at?

    Asked by DailyMirror on January 06, 2015 at 08:49 AM
    Is the email and forum technical support looked at equally as often? Or is the email a better way to raise any questions?
    email or forum jotform support
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    JotForm Support

    Answered by KadeJM on January 06, 2015 at 09:01 AM

    The best way to ask your questions is here in our forum where you've opened these threads already as it is always our main focus to answer it first and foremost.

    Second would be via our Twitter Page that we check and reply to often within 1-2 hours depending. And Third would be our Emails although we try to answer those on a daily basis as best we can.

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    Answered by DailyMirror on January 06, 2015 at 12:27 PM

    Thank you Kade, both your responses have been helpful.

     

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    JotForm Support

    Answered by KadeJM on January 06, 2015 at 01:48 PM

    You are most welcome. :)