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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    invalid merchant configuration

    Asked by flsf on January 06, 2015 at 11:12 AM

    I continue to get an error message of "invalid merchant configuration" when testing the payment gateway.  Is that because we haven't upgraded our account yet?

    If not can you provide some suggestions as to how we can fix this?


    Thanks :)

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    Answered by KadeJM on January 06, 2015 at 12:57 PM

    When you see that error message it means something isn't configured correctly for your payment integration either on our end or yours for the tool that you are using.

    Anyhow, I did investigate your jotform and this seems to be set up and integrated properly.

    What type of PayPal Account do you have? The PayPal Pro Integration is intended for use Business Accounts so you may want to check that as well as making sure that you've accepted any PayPal Agreements if any.

    Our end shows that you have integrated it correctly.

    When you got the configuration error was this after submission? 

    Was there a Error Code or Message? If so what did it say?


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    Answered by flsf on January 20, 2015 at 10:28 AM
    We’re checking on the paypal side of things to make sure that is all correct. Will get back if problem persists. Thanks!

    Arthur N. Leduc, Owner
    Is Your Website Working As Hard As You?
    WordPress & SEO Services | Phone: 813.884.7484

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    Answered by KadeJM on January 20, 2015 at 11:32 AM

    Not a problem, just follow it up here if this issue continues and we'll gladly look into it more.