email confirmations have stopped

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    thunderbolts
    Asked on January 06, 2015 at 11:59 AM

    on my latest form 2015 illiana thunderbolts winter camp rgistration I am no longer receiving email confirmations

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    Jeanette
    Answered on January 06, 2015 at 01:35 PM

    According to our records, submissions have been successfully

    And here are the logs for the latest days of December

    [2014-12-31 11:31:08] Submission #295852667311961449 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-30 22:35:28] Submission #295806128602741657 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-30 00:14:59] Submission #295725698251121038 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-30 00:06:30] Submission #295725189251792243 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-28 09:57:35] Submission #295587855151990881 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-27 19:22:12] Submission #295535331562736517 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-26 12:07:18] Submission #295422838122394504 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-26 12:02:59] Submission #295422579122534624 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-25 21:06:44] Submission #295368804156748874 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 23:47:21] Submission #295205641081947465 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 13:25:26] Submission #295168325581590466 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 11:20:04] Submission #295160804091256301 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 10:18:13] Submission #295157092401285516 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 09:09:52] Submission #295152992831288493 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 
    [2014-12-23 00:30:18] Submission #295121817369131733 Form #33225944606152 SENT to baseballcamp@illianathunderbolts.com from noreply@jotform.com via AMAZONSES 

     

    Your email address is not on our bounce list as well. So, a good solution would be to download the submissions from your account.

    In addition, you may white-list our domain names if the issue persists. (We use Amazon SES method for "noreply@jotform.com" sender.)

     
    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
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    Jeanette
    Answered on January 06, 2015 at 01:45 PM

    Something else, I noticed your email alert was lacking of a Sender Name, instead it was showing "Please Select" so I change it to "Your Name" questions, but you can change it to whatever you wish to have on the notification as the sender name. This might have been also preventing the notifications to arrive to your inbox or just going to spam.