What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications from JotForm

    Asked by tampaprinting on January 06, 2015 at 12:38 PM

    Hello. I've recently stopped receiving emails through the jotform into my inbox on my AOL account. There are requests in the Jotform inbox though. Let me know how I can fix this. Thanks. 

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    Answered by raul on January 06, 2015 at 01:57 PM

    Upon checking your form, I see that your notifier has not configured a Sender Name.

    Please select a field to use as the Sender Name since if you leave it empty it might cause that your emails are considered as SPAM. Here you can find a guide on the best practices to prevent emails from being blocked upon delivery.

    Let us know if the issue persists.
    Thank you.