Unable to receive email notifications from JotForm

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    Asked on January 06, 2015 at 12:38 PM

    Hello. I've recently stopped receiving emails through the jotform into my inbox on my AOL account. There are requests in the Jotform inbox though. Let me know how I can fix this. Thanks. 

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    Answered on January 06, 2015 at 01:57 PM

    Upon checking your form, I see that your notifier has not configured a Sender Name.

    Please select a field to use as the Sender Name since if you leave it empty it might cause that your emails are considered as SPAM. Here you can find a guide on the best practices to prevent emails from being blocked upon delivery.

    Let us know if the issue persists.
    Thank you.