What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Smooth Signature Box: Is always included on email notification even when the form is set to hide empty fields on emails

    Asked by safetychat on January 06, 2015 at 01:04 PM

    In the Preferences, under Advanced Settings I selected "Hide Empty Fields on Emails". It works fine with the drop downs but all the blank signature boxes still come through which takes up a whole page making the submission look scattered and unprofessional.

    My question is: 

    Is there a way that we can actually hide the blank signature fields, or failing that, is there a way to add field multiplier so that the proper amount are present?

    Thanks in advance!

    Emails settings selected hide empty fields
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    Answered by raul on January 06, 2015 at 02:25 PM

    I was able to reproduce the issue.

    Let me forward this thread to our development team so they can take a look at it.
    Please allow some time for them to evaluate it and once an update regarding this matter shows up. You'll be notified here.

    Thank you.

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    Answered by Brandon Lazar on January 23, 2015 at 05:11 AM


    I have been patiently awaiting a response to this thread. Have there been any advancements? This is a very important bug I need worked out for my customers. Any help would be greatly appreciated. 

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    JotForm Support

    Answered by Charlie on January 23, 2015 at 10:03 AM

    Hi Brandon,

    I do apologize for the inconvenience that this might caused you and we do appreciate your patience.

    I've check the ticket and it is still open, but it has already been assigned to one of our developers and currently looking at it. Unfortunately, there's no update yet, but I'll notify him again about this issue.

    Kind regards.

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    Answered by Brandon on January 31, 2015 at 04:34 AM

    Hello, I really don't want to be a bother here but I haven't heard that this bug is worked out. Would it be possible to assign this to another developer? Thanks in advance.

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    Answered by Sean on January 31, 2015 at 09:03 AM

    Hello Brandon,

    I checked the bug ticket and it appears that it is still open. It is still assigned to one of our developers who is still looking into this situation. I apologize that this as been an ongoing issue for you but please bare with us while we get this issue resolved. Once there is an update on the situation a member of the development team will notify you via this thread. Thank you for your time and patience. We will be in touch.


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    Answered by safetychat on February 20, 2015 at 04:32 AM


    I opened this a while ago but still haven't received word that it has been fixed. It is VERY important to my business and anything that can be done would be really appreciated. Thank you! :)

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    Answered by Sean on February 20, 2015 at 08:47 AM

    We understand your situation and we are trying everything in our power to get this problem fixed for you. Sorry that it is taking this much time but I can assure you, our developers are working really hard to get your issue resolved. As soon as an update is available you will be notified. Thank you for your patience, it is really appreciated.


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    JotForm Support

    Answered by liyam on August 01, 2015 at 10:42 AM


    As of checking, it appears that this is fixed.

    Please let us know if you have other questions or concerns.