What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Your Subscription Renewal: JotForm Premium Monthly [INT141224-3110-56601B]

    Asked by ciisamkt on January 06, 2015 at 01:12 PM

    If we can help with this issue since the subscription was canceled and did not make a charge again

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    Answered by Shadae on January 06, 2015 at 02:31 PM

    Hi ciisamkt,

    I am currently seeing that your account has been set to be downgraded on January 25, 2015, this will be at the end of your current subscription period.

    I am seeing that the subscription [INT141224-3110-56601B] for the month of December to January was renewed before the request to downgrade your account was done. As such your account was already charged at the time that the downgrade was requested.

    Would you like to cancel the subscription for this month?

    We await your response. Thank you.