My customer is getting an Upload Error

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    Asked on October 06, 2011 at 10:02 PM

    I have just opened my new website and I have a JotForm at the end where my customers can upload a photo (I sell holiday cards). My friend is testing the site for me and she said every time she uploads a photo it says "Upload Error". She is using JPG files at about 10mb, but she has tried reducing that size. Plese let me know what the problem might be. Thank you! Barbara Rucci

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    Answered on October 06, 2011 at 10:18 PM



    I have tested your form and was able to submit data without error. Could you please make a test to confirm that your form is now working? Also, if you don't mind could you post what browser they are using? If they are having trouble on their current browser please let them use other browsers like IE, Chrome, Firefox, Opera. 

    If your still having problem with your form please do let us know. Thank you.