What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My customer is getting an Upload Error

    Asked by barrucci on October 06, 2011 at 10:02 PM

    I have just opened my new website and I have a JotForm at the end where my customers can upload a photo (I sell holiday cards). My friend is testing the site for me and she said every time she uploads a photo it says "Upload Error". She is using JPG files at about 10mb, but she has tried reducing that size. Plese let me know what the problem might be. Thank you! Barbara Rucci

    Page URL:
    http://www.latenightcake.com

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    JotForm Support

    Answered by idarktech on October 06, 2011 at 10:18 PM

    Hi,

     

    I have tested your form and was able to submit data without error. Could you please make a test to confirm that your form is now working? Also, if you don't mind could you post what browser they are using? If they are having trouble on their current browser please let them use other browsers like IE, Chrome, Firefox, Opera. 

    If your still having problem with your form please do let us know. Thank you.

     

    ~idarktech