E-mail notification does not work

  • jacob.thomsen
    Asked on January 7, 2015 at 6:10 AM

    Hi Jotform,

     

    I do not any longer receive notifications when a new form has been submitted

     

    Regards

    Jacob Thomsen

    Pon Equipment A/S

    Page URL: http://form.jotformpro.com/form/40892333728965
  • Carina
    Replied on January 7, 2015 at 10:16 AM

    I checked and the email addresses are not in our bounce list. I made a test submission but could not find a record on our mail log.

    I inspected the email notification and it seemed to be correctly set up.

    I cloned the form and deleted the email notification, creating a new one and made a test submission. Can you please confirm me if you received them?

    I will run further tests, please let us know if the problem persists.