What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Youtube Widget breaks jotform submit button getting stuck on please wait

    Asked by BuffaloCoExt on January 07, 2015 at 11:04 AM

    I can't get my form to process a submission.  At the end of the form when you click on Submit all it says is Please Wait and doesn't do anything more.  Please help.  This happens in the preview mode, embedding it, and copying the link into another website.

    Page URL:
    http://form.jotform.us/form/43485531875161

    Screenshot
    youtube widget form will not submit stuck on please wait
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    Answered by BuffaloCoExt on January 07, 2015 at 11:45 AM

    I changed my You Tube to a text field and inserted an iframe embed and now it works.  Thanks.

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    JotForm Support

    Answered by KadeJM on January 07, 2015 at 01:28 PM

    Sorry to see that the YouTube Widget was giving you this problem with using your jotform.

    We had a report about this which was fixed not too long ago and I think you may have been experiencing the same issue. However, it seems to have returned as we've gotten a few new reports about it today. We appreciate your report about it as well.

    I tested this again on my end just to double check it and I can see it is indeed a problem again so I've send a bug report about it. We'll get it fixed as soon as possible and update you once its been fixed.

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    JotForm Support

    Answered by KadeJM on January 07, 2015 at 01:30 PM

    Additionally, for now the temporary solution until we fix it is as you have found out already involving embedding it in an iframe using the text field until then.

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    JotForm Founder

    Answered by aytekin on January 08, 2015 at 04:03 AM

    This problem has been fixed. Thank you for your patience.