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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet Integration Problem

    Asked by MyTownInteractive on January 07, 2015 at 11:12 AM

    Can someone please look and tell me why the form below is not pushing data to the spreadsheet it created during integration?

     

    Thanks!

    Page URL:
    http://form.jotformpro.com/form/50064234852955

    problem Google Spreadsheet
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    Answered by Ben on January 07, 2015 at 12:07 PM

    Hi,

    We apologize for the inconvenience this might have caused to you, it seems that there is some issue for some of our customers with the Google Spreadsheet integration.

    For this reason I will raise this to our developers and we will update you through this thread as soon as there are any updates in regards to this issue.

    I do suggest taking next steps to see if this helps you:

    1. remove the integration
    2. clear jotform cache
    3. re-integrate with Google Spreadsheet

    Best Regards,
    Ben

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    Answered by MyTownInteractive on January 07, 2015 at 12:52 PM

    Unfortunately, clearing the cache did not help the problem.  How often do "sheets integration" problems arise?  We are working on a large project that will be dependent on it and we need to decide quickly if we need to explore other options.

     

    Thanks!

     

     

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    JotForm Support Manager

    Answered by Jeanette on January 07, 2015 at 02:32 PM

    Our developers have informed to us the issue is now resolved.  I would recommend you to rebuild the integration if new data is not pulled yet. Please do inform us if the issue persists.

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    Answered by katielapp on January 08, 2015 at 11:32 AM

    I am having the same issue as of today

     

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    Answered by katielapp on January 08, 2015 at 11:33 AM

    Also, any time, I add a field to the form and a new submission is submitted, all formatting and extra tabs that were created on the sheet get deleted.  This is a major flaw in jotform's functionality.
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    Answered by Ben on January 08, 2015 at 12:40 PM

    Hi @katielapp,

    I have moved your response to a new thread since the Google Spreadsheet Integration is working properly at this time, but we would like to help you resolve any issues that you might have, while helping you in your own thread.

    The thread has been moved here: http://www.jotform.com/answers/492409 and we will be responding to it shortly.

    Best Regards,
    Ben